# Citalex FAQ (English)

> Common questions

Canonical: https://citalex.app/en
Full homepage: https://citalex.app/home-en.txt
Pricing: USD 5,500 (VAT included) — Citalex Premium Plan

## How long after site optimization until AI actually reads and cites it?

Let us be direct: there is no miracle where ChatGPT recites your brand tomorrow. At least 6 months, and as long as 1 year of patient work is required. We fully understand leaders who feel anxious when they don't see immediate change after investing—because you're used to short-term races like Naver blogs where today's post tops page one tomorrow. But generative AI is not a 'bulletin board'—it's a massive 'brain'. Global AI models ingest billions of data points worldwide and only fold information into their knowledge after cross-checking credibility. How could such tectonic change happen overnight? Think in reverse: if money could manipulate AI answers tomorrow, well-capitalized giants would have swept those recommendation slots already. The long timeline itself is the clearest proof that bias-free AI recommendations cannot be bought with capital or tricks. Citalex is not magic. We open the data highway so AI can absorb your business faster, more accurately, and without misreading. Endure this tunnel patiently and you'll build the strongest brand moat—where AI recommends you first without monthly ad dependency.

## Will ChatGPT actually cite my site?

If any agency says "100% guaranteed," cancel immediately. AI answer algorithms are black boxes even Google and OpenAI's top engineers cannot fully control. Citalex promises not artificial result manipulation, but maximizing citation probability. Most corporate sites are polluted with image-heavy or unstructured text AI barely reads—citation probability near effectively 0%. We inject LLMs.txt, dynamic Schema Markup, answer-style context (AEO), and other global-standard technical conditions deep into your site's core. We can't guarantee lottery jackpots—but we 100% guarantee a system that automatically buys the highest-probability tickets every week.

## Do I really not have to manage anything?

Yes—focus on your business and leadership. You don't need new hires for blog management or daily creative back-and-forth with agencies. Citalex's dedicated team and automation pipeline analyze the latest global AI search trends in your industry every week. From that analysis we generate custom content in formats AI digests easily, wrap it in structured data code, and deploy directly to your site—everything handled automatically. You only review the transparent monthly performance report.

## What happens after one year?

If you don't renew after one year, domain connection is released and website operations plus new content supply stop permanently. We don't deliver a one-time homepage—we run a Data Pipeline that continuously feeds fresh data to AI. Global AI models drop "dead sites" with no updates from recommendation lists first. Abandoning the trust asset you built against competitors over a year is a painful business loss. Most clients renew without hesitation to harvest what they've grown.

## I already have a website—do I need a new one?

We strongly advise against tearing down your existing homepage. Your current polished site is a showroom for human customers. The AEO/GEO site we build is a database optimized solely to hack AI bot collection logic. Forcing both purposes into one site slows performance and creates technical defects. Keep your existing site as the main storefront and secretly add a dedicated channel that vacuums AI traffic. Run two ships at once.

## Can you help us reach international customers?

Inbound readiness is the first target of AEO optimization. We embed perfectly translated, structured multilingual data (Hreflang, multilingual markup) in English, Japanese, Chinese, and more—so when travelers ask chatbots for local recommendations, you can be cited first. Don't fixate only on Google Maps ratings; claim the AI search network foreigners use when planning trips.

## What are the limits and criteria for the full refund policy on technical defects?

We guarantee a full refund if, due to clear company fault, Schema Markup and LLMs.txt code are not finally inserted and deployed in your site source—and physical proof of their absence can be verified via source inspection—when requested within 7 days of delivery. ※ Non-refundable limitations (please confirm) AEO·GEO is information-structuring infrastructure technology that helps target AI recognize and learn your brand accurately. Results depending on third-party AI platform algorithms we cannot control or subjective reasons are not defects and cannot trigger refunds. - Guaranteed ranking or answer priority on specific AI search engines (ChatGPT, etc.) - Absolute time for AI bot crawling and learning (typically 1–6 months) - Traffic, conversion, revenue, or other business performance after optimization - Cancellation due to simple change of mind after project kickoff (planning and setup)